1 May 2025
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| SWSLHD-CCEU@health.nsw.gov.au | |
| Website | www.swslhd.health.nsw.gov.au/ |
Acknowledgement to Country
As a Health Service, we would like to acknowledge the Traditional Owners of the land that falls within the boundaries of South Western Local Health District - the peoples of the Darug, Dharawal and Gundungurra Nations. We also acknowledge that all of the health facilities across the District are built on their Traditional Lands. We pay our respects to Aboriginal Elders past and present and extend that respect to all Aboriginal peoples.
Engage South Western Sydney Local Health District is owned and operated by South Western Sydney Local Health District (SWSLHD) using software licensed from Social Pinpoint. For details on how SWSLHD collects and protects your personal information, refer to their Privacy Statement below. For details of how Social Pinpoint may collect, protect, disclose, store and use personal information, please refer to Social Pinpoint’s Privacy Policy.
SOUTH WESTERN SYDNEY LOCAL HEALTH PRIVACY STATEMENT
You are at the centre of what we do, and we take your privacy and the protection of your data seriously. We will update this Statement to reflect changes in legislation, technology and our services when required.
This Privacy Statement describes how we collect, use, store and disclose personal information when you interact with Engage South Western Sydney Local Health District.
When used in the Statement, "personal information" has the meaning prescribed within NSW Privacy Laws reflected in the Privacy and Personal Information Protection Act 2002 (PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act) Generally, the definition extends to any information or opinion that could be used to identify you.
Our legal requirements
Engage SWSLHD and our partners work to protect and secure your information in accordance with our legal requirements under the PIPP Act and HRIP Act NSW. In addition, the Information and Privacy Commission NSW (IPC), led by the NSW Privacy Commissioner provides very useful fact sheets to help you understand the principles used to protect both your personal and health information. The NSW IPC is an independent statutory authority that administers legislation dealing with privacy and access to government information held in NSW. Links to the function of the IPC and associated fact sheets can be found at (insert link.
SWLSHD takes the privacy of those using this site very seriously. In addition to maintaining adherence to our legislative requirements, we firmly adhere to privacy standards outlined in the NSW Health Privacy Management Plan and associated policies and procedures.
This SWSLHD Privacy Statement applies to the Engage South Western Sydney Local Health District site specifically, and provides details on how we collect and protect your personal information whenever you use the Engage website. This privacy statement does not apply to any other aspects of your interactions with SWSLHD (e.g. receiving a health service, visiting our website swslhd.health.nsw.gov.au, NSW Health or other NSW Government websites
The personal information gathered through your interaction with Engage South Western Sydney Local Health District is collected and used the sole purpose of participating in consultation activities in accordance with your individually selected preferences designated within your user account and is restricted to the relevant consultation groups you have opted to join.
By providing personal information and/or continuing to use Engage South Western Sydney Local Health District you consent to your personal information being collected, used and disclosed in accordance with this Privacy Statement and you agree to the Engage South Western Sydney Local Health District Terms of Use, and NSW Health Community Guidelines.
How is your privacy protected?
SWSLHD does not allow the publication of information that may identify individuals or might potentially identify them. Any statistical data that is used is publicly available information and will not include any personal information.
Links to external (non-SWSLHD) sites are sometimes included in information for the convenience of site users, however it is important to point out that SWSLHD does not take any responsibility for the privacy practices of third party sites.
What information do we collect?
We collect information about you and your use of Engage South Western Sydney Local Health District. The types of information collected varies depending on the service you are accessing, but may include personal, health or other sensitive information. We will collect this information only when it is required in order to carry out the core functions of Engage South Western Sydney Local Health District.
Cookies
Cookies are used on our site, however they do not collect any personal information. They contain system-generated values to identify the relevant user's session details for statistical and system administration purposes only.
We collect the data and information through a combination of Google Analytics, server logs and tools within the functionality of the site, using data security protocols.
Site visitor data
Engage South Western Sydney Local Health District collects information for statistical and system administration purposes. This includes:
SWSLHD will not attempt to identify individuals from records the server automatically generates unless necessary to investigate a breach of law or regulation.
Registration
Some consultations may require you to be registered to take part.
To register you need to provide your:
Optional registration information may include:
To protect your own privacy, your password for Engage South Western Sydney Local Health District should be kept confidential, and must not be displayed, shared, written down or disseminated to any third parties. SWSLHD assumes no legal responsibility if you share your password with another person resulting in unauthorised access and any subsequent breach of your personal information in such circumstances.
Participation in a consultation
Consultations on Engage South Western Sydney Local Health District are conducted by a representative of SWSLHD and supported by the SWSLHD Consumer and Community Engagement Unit.
We collect information that you provide via the feedback tools used with the consultation process. The tools may include:
Correspondence
Any feedback or correspondence that you send via the Engage South Western Sydney Local Health District site including emails, SMS messages or phone contact will be stored in a secure area in accordance with the requirements of the PIPP Act and HRIP Act.
Moderation
To protect the safety of the community and ensure the site is a safe space for all participants, comments submitted to the site are moderated by Social Pinpoint, the online community consultation platform provide for this site, and site administrators from SWSLHD. Content deemed to be inappropriate, or offensive will be removed in line with NSW Health Community Guidelines.
How will we use your information?
We use the personal information about you to
User feedback
The information you provide through the feedback tools will be collated and provided to the SWSLHD team overseeing the project for the purpose of decision-making and development of the service. You will not be identified as part of this report, unless we seek your consent to do so in writing.. You will however be identified if you have made an application to take part in a service-related committee or workshop and it is necessary for the team to contact you to discuss your application.
Reports from consultations may also include de-identified quotes from participants in forums, surveys and other consultation tools.
Each consultation will provide you with the following information:
What information is publicly available?
Not all information you provide to us can be viewed by other users of Engage South Western Sydney Local Health District.
Publicly available information is limited to your username (selected by you) and any comments you leave under that name in the forums or other feedback tools on Engage South Western Sydney Local Health District. We therefore recommend that in order to protect your privacy, you selecta username which does not explicitly identify you, and does not include any personal or health related information (e.g. your legal name, geographical location or date of birth) in your comments.
Reports of collated responses and statistics from consultations may be made publicly available or shared with third parties (e.g. contractors assisting with project development or relevant stakeholders). Any comments submitted by you included in the report will be de-identified. Statistics and collated feedback will not include any identifying information.
Information available to both SWSLHD and Social Pinpoint
Information available includes
Hidden information
We will not disclose to other users of the site
Storing and disclosing personal information
Personal information will be kept in safe custody, and will be properly handled to ensure its safety, integrity and confidentiality. Circumstances in which SWSLHD may be required to disclose this information to a law enforcement agency include:
Data security and destruction
Under the NSW Privacy Acts, we have a responsibility to protect your personal information. We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification or disclosure.
Further, any personal information that we collect and use for identifying user trends is aggregated and anonymised when generating reports.
When will we contact you?
We may send you information and announcements from time to time by email. If you give us permission, we may also call you on the phone number provided to discuss your application or feedback.
You can choose to receive communication and other updates from us by email. If you choose this but then change your mind, you can unsubscribe at any time by following the process set out in the emails and newsletters we send you.
Who do I contact for more information?
You can contact Engage South Western Sydney Local Health District team at SWSLHD-CCEU@health.nsw.gov.au if you have any questions about privacy of your information.
Changes to our Privacy Statement
We may update the content of the Privacy Statement from time to time for any reason. The updated version of the Privacy Statement will apply to you as soon as it is posted on the website, so we suggest that you regularly review the Privacy Statement.
The following Terms and Conditions govern the use of Engage South Western Sydney Local Health District (“the site”). The software platform is owned by Social Pinpoint Pty Ltd and operated by us, South Western Sydney Local Health District (SWSLHD).
By accessing and using this site, you are choosing to accept and comply with the Terms presented throughout this agreement as well as the Privacy Policy and Moderation Policy. These Terms apply to all visitors and users of this site. Linked sites, affiliated services or third party content or software have their own Terms that you must comply with. If you disagree with any of the Terms presented in this agreement, you may discontinue using the site immediately.
If you are under 18 years old, please ensure that your parent or guardian understands and accepts these Terms and Conditions (including the Privacy Policy and Moderation Policy).
What are the conditions with a user’s account?
While using the site, you must not violate any applicable laws and regulations. It is our duty to protect the confidentiality of content you provide on our site in accordance with our Privacy Policy. When you create an account with us, you must always provide us with accurate information. Failure to provide accurate information violates the Terms, which may result in immediate termination of your account on our service. You are responsible for protecting your own password you use for this site and for any activities done under that password. Unauthorised use of your password or account must be immediately reported to us. In some cases, we or our agents may require access to your user accounts to respond to technical issues.
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What do we require from our users?
You must understand and agree that, without limitation:
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to SWSLHD-CCEU@health.nsw.gov.au.
Governing Law
These Terms shall be governed in accordance with the laws of New South Wales, Australia, without regards to its conflict of law provisions.
Indemnification
SWSLHD, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content do we own?
This website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of SWSLHD and its suppliers and licensors. SWSLHD owns and retains all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property on this site.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
Contact Us
If you have any questions about these Terms, please contact us at SWSLHD-CCEU@health.nsw.gov.au.
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