Engage South Western Sydney Local Health District is owned and operated by South Western Sydney Local Health District (SWSLHD) using software licensed from Social Pinpoint. For details on how SWSLHD collects and protects your personal information, refer to their Privacy Statement below. For details of how Social Pinpoint may collect, protect, disclose, store and use personal information, please refer to Social Pinpoint’s Privacy Policy.
SOUTH WESTERN SYDNEY LOCAL HEALTH PRIVACY STATEMENT
You are at the centre of what we do, and we take your privacy and the protection of your data seriously. We will update this Statement to reflect changes in legislation, technology and our services when required.
This Privacy Statement describes how we collect, use, store and disclose personal information when you interact with Engage South Western Sydney Local Health District.
When used in the Statement, "personal information" has the meaning prescribed within NSW Privacy Laws reflected in the Privacy and Personal Information Protection Act 2002 (PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act) Generally, the definition extends to any information or opinion that could be used to identify you.
Our legal requirements
Engage SWSLHD and our partners work to protect and secure your information in accordance with our legal requirements under the PIPP Act and HRIP Act NSW. In addition, the Information and Privacy Commission NSW (IPC), led by the NSW Privacy Commissioner provides very useful fact sheets to help you understand the principles used to protect both your personal and health information. The NSW IPC is an independent statutory authority that administers legislation dealing with privacy and access to government information held in NSW. Links to the function of the IPC and associated fact sheets can be found at (insert link.
SWLSHD takes the privacy of those using this site very seriously. In addition to maintaining adherence to our legislative requirements, we firmly adhere to privacy standards outlined in the NSW Health Privacy Management Plan and associated policies and procedures.
This SWSLHD Privacy Statement applies to the Engage South Western Sydney Local Health District site specifically, and provides details on how we collect and protect your personal information whenever you use the Engage website. This privacy statement does not apply to any other aspects of your interactions with SWSLHD (e.g. receiving a health service, visiting our website swslhd.health.nsw.gov.au, NSW Health or other NSW Government websites
The personal information gathered through your interaction with Engage South Western Sydney Local Health District is collected and used the sole purpose of participating in consultation activities in accordance with your individually selected preferences designated within your user account and is restricted to the relevant consultation groups you have opted to join.
By providing personal information and/or continuing to use Engage South Western Sydney Local Health District you consent to your personal information being collected, used and disclosed in accordance with this Privacy Statement and you agree to the Engage South Western Sydney Local Health District Terms of Use, and NSW Health Community Guidelines.
How is your privacy protected?
SWSLHD does not allow the publication of information that may identify individuals or might potentially identify them. Any statistical data that is used is publicly available information and will not include any personal information.
Links to external (non-SWSLHD) sites are sometimes included in information for the convenience of site users, however it is important to point out that SWSLHD does not take any responsibility for the privacy practices of third party sites.
What information do we collect?
We collect information about you and your use of Engage South Western Sydney Local Health District. The types of information collected varies depending on the service you are accessing, but may include personal, health or other sensitive information. We will collect this information only when it is required in order to carry out the core functions of Engage South Western Sydney Local Health District.
Cookies
Cookies are used on our site, however they do not collect any personal information. They contain system-generated values to identify the relevant user's session details for statistical and system administration purposes only.
We collect the data and information through a combination of Google Analytics, server logs and tools within the functionality of the site, using data security protocols.
Site visitor data
Engage South Western Sydney Local Health District collects information for statistical and system administration purposes. This includes:
- the date and time you visited the site
- the sequence of pages and other content you visit on Engage South Western Sydney Local Health District)
- any documents, images or videos that you download from the site
- your approximate geographic location
- your server (or IP) address.
SWSLHD will not attempt to identify individuals from records the server automatically generates unless necessary to investigate a breach of law or regulation.
Registration
Some consultations may require you to be registered to take part.
To register you need to provide your:
- username (visible to others when you make comment or post on project pages)
- email address
- password
- gender
- postcode
- year of birth.
Optional registration information may include:
- connection with SWSLHD
- demographic information (e.g. age, location, cultural background)
- topics about which you have indicated an interest in being consulted or informed about
- contact preferences and subscription/s to other (optional) communications from us.
To protect your own privacy, your password for Engage South Western Sydney Local Health District should be kept confidential, and must not be displayed, shared, written down or disseminated to any third parties. SWSLHD assumes no legal responsibility if you share your password with another person resulting in unauthorised access and any subsequent breach of your personal information in such circumstances.
Participation in a consultation
Consultations on Engage South Western Sydney Local Health District are conducted by a representative of SWSLHD and supported by the SWSLHD Consumer and Community Engagement Unit.
We collect information that you provide via the feedback tools used with the consultation process. The tools may include:
- comments and votes in forums
- stories
- surveys
- interactive maps
- quick polls
- ideas and suggestions
- images.
Correspondence
Any feedback or correspondence that you send via the Engage South Western Sydney Local Health District site including emails, SMS messages or phone contact will be stored in a secure area in accordance with the requirements of the PIPP Act and HRIP Act.
Moderation
To protect the safety of the community and ensure the site is a safe space for all participants, comments submitted to the site are moderated by Social Pinpoint, the online community consultation platform provide for this site, and site administrators from SWSLHD. Content deemed to be inappropriate, or offensive will be removed in line with NSW Health Community Guidelines.
How will we use your information?
We use the personal information about you to
- send you updates and information, but only when you have agreed to us sending you this information or when the information is necessary to assist with the administration of the site
- administer the site and manage your account
- identify when you sign into your account
- respond to queries that you have contacted us about
- attribute content that you post on the site to you
- analyse use of the site to inform ongoing improvements and enhancements
- inform policy decisions, service delivery or project development by SWSLHD
- for any other purposes that we indicate to you when we request your personal information.
User feedback
The information you provide through the feedback tools will be collated and provided to the SWSLHD team overseeing the project for the purpose of decision-making and development of the service. You will not be identified as part of this report, unless we seek your consent to do so in writing.. You will however be identified if you have made an application to take part in a service-related committee or workshop and it is necessary for the team to contact you to discuss your application.
Reports from consultations may also include de-identified quotes from participants in forums, surveys and other consultation tools.
Each consultation will provide you with the following information:
- the project that you are contributing to
- who is leading the project and their contact information
- how you can take part and provide your input
- what will happen to the information or feedback you provide
- important dates and stages of the project.
What information is publicly available?
Not all information you provide to us can be viewed by other users of Engage South Western Sydney Local Health District.
Publicly available information is limited to your username (selected by you) and any comments you leave under that name in the forums or other feedback tools on Engage South Western Sydney Local Health District. We therefore recommend that in order to protect your privacy, you selecta username which does not explicitly identify you, and does not include any personal or health related information (e.g. your legal name, geographical location or date of birth) in your comments.
Reports of collated responses and statistics from consultations may be made publicly available or shared with third parties (e.g. contractors assisting with project development or relevant stakeholders). Any comments submitted by you included in the report will be de-identified. Statistics and collated feedback will not include any identifying information.
Information available to both SWSLHD and Social Pinpoint
Information available includes
- all information provided during registration and amended in your account
- comments, questions, stories
- survey responses, quick poll responses, map pins
- general site activity such as document downloads, videos viewed, images viewed etc.
- information on the technology used to access the site.
Hidden information
We will not disclose to other users of the site
- your password for Engage South Western Sydney Local Health District any personal information provided by you in the course of consultations that you do not expressly provide permission to disclose
- correspondence that you send to us using contact information available on Engage South Western Sydney Local Health District
- information you submit to specific consultations within Engage South Western Sydney Local Health District.
Storing and disclosing personal information
Personal information will be kept in safe custody, and will be properly handled to ensure its safety, integrity and confidentiality. Circumstances in which SWSLHD may be required to disclose this information to a law enforcement agency include:
- unauthorised tampering or interference with files published on Engage South Western Sydney Local Health District
- unauthorised attempts to access files which are not published on Engage South Western Sydney Local Health District
- attempts to intercept messages of other users of Engage South Western Sydney Local Health District
- communications which are defamatory, abusive, vilify individuals or give rise to a suspicion that an offence is being committed
- attempts to otherwise compromise the security of the web server or breach the laws of the State of NSW or the Commonwealth of Australia.
Data security and destruction
Under the NSW Privacy Acts, we have a responsibility to protect your personal information. We take reasonable steps to make sure that your personal information is protected from misuse, loss, and unauthorised access, modification or disclosure.
Further, any personal information that we collect and use for identifying user trends is aggregated and anonymised when generating reports.
When will we contact you?
We may send you information and announcements from time to time by email. If you give us permission, we may also call you on the phone number provided to discuss your application or feedback.
You can choose to receive communication and other updates from us by email. If you choose this but then change your mind, you can unsubscribe at any time by following the process set out in the emails and newsletters we send you.
Who do I contact for more information?
You can contact Engage South Western Sydney Local Health District team at SWSLHD-CCEU@health.nsw.gov.au if you have any questions about privacy of your information.
Changes to our Privacy Statement
We may update the content of the Privacy Statement from time to time for any reason. The updated version of the Privacy Statement will apply to you as soon as it is posted on the website, so we suggest that you regularly review the Privacy Statement.
